FAQ

Can I get a discount when booking?

Book your stay on this website and enjoy a 10% discount using the promo code MARIELLE.

Are pets allowed?

Pets are not permitted in the hotel.

How do I get to the hotel?

Hotel Marielle is located in the centre of the Val Thorens ski resort.Address: 327 rue du Soleil, 73440 Val Thorens, France

On the A43
Exit: Albertville/Tarentaise/Beaufortain/Val d’Arly
Continue along the N90
Exit 40: Saint-Jean-de-Belleville/Saint-Martin-de-Belleville/Les Ménuires/Val Thorens
Follow the D117 to Val Thorens
Enter Val Thorens and continue along the D117 for 210 metres
Turn right onto Rue du Soleil

Where can I park my vehicle?

There is no car park at the hotel. The nearest car park is P2. Before arrival, book your parking space at valthoparc.fr. Note that bookings close 7 days before your arrival date! If you do not have a booking, the P2 car park office is open 24/7 but does not guarantee any availability.
For car parks which are farther from the hotel, the resort’s free shuttle service will drop you off in the centre of town.

For more information about the resort's car parks, go to: https: //www.valthorens.com/sejour/venir-a-val-thorens/parkings/

Does the hotel have a transfer service?

We can organize your private/shared transfer to/from Lyon/Geneva airport. Please contact us at reception@hotelmarielle.com for more information.

Will my room be cleaned during my stay?

Your room will be cleaned between 9 am and 5 pm. If you would like your room cleaned at a specific time, please let us know.

Do the rooms have safes?

There is a safe in each of our rooms, protected by a secret code. Please place your valuables in your safe before leaving your room.

Which payment methods do you accept?

You can pay by Visa, AMEX, Eurocard, Mastercard, holiday vouchers or cash.

Does the hotel accept holiday vouchers?

Yes, we accept holiday vouchers but only on-site. You cannot use holiday vouchers to pay the deposit.

Is smoking/vaping allowed at the hotel?

The entire hotel is non-smoking (including the common areas, the terrace, the rooms and the balconies). Smoking risks a fine of €150.

What other amenities does the hotel offer?

Free WiFi (in the rooms and common areas), TV with free video on demand (VoD) in all rooms, wellness centre with massages, ski room with private lockers, business centre with meeting rooms, kids’ play area (foosball, arcade and other games, TV, etc.), restaurant & bar, and terrace overlooking the snow front.
Find all our facilities here.

What time is check-in?

Our rooms are available at 4 pm.
If you arrive before 4 pm, you can safely store your bags in our luggage room.
While you wait for your room to be ready, enjoy our facilities including the bar, spa and restaurant.
We also provide drinks (tea and coffee), WiFi internet and a shower room.Our hotel is open 24/7.

What time is check-out?

Our rooms must be vacated by 11 am.
After checking out, you can store your bags in our luggage room to make the most of your last day in Val Thorens. Shower room facilities are also available for you to use.

Does the hotel have a luggage room?

Yes. All of the hotel’s guests can use our luggage room before check-in or after check-out.

How do I get to the hotel?

By car: 327 rue du Soleil, 73440 Val Thorens, France
There is no car park at the hotel. The nearest car park is P2. Before arrival, book your parking space at valthoparc.fr.‍

By train:
Val Thorens ski resort is not accessible by train. The nearest train station is Gare de Moûtiers - Salins - Brides-les-Bains (37 km away).
Regular shuttles to Val Thorens. Private and shared shuttles to the hotel from Moûtiers, Lyon, Chambéry and Albertville.

By bus: Hotel Marielle provides a hotel shuttle between 8 am and 8 pm. Contact us for more information.
Free shuttles are available within Val Thorens.

By plane:
- Lyon Saint-Exupéry airport: 183 km
- Genève-Cointrin airport: 159 km
- Chambéry Savoie Mont Blanc airport: 112 km
- Grenoble airport: 187 km
Regular buses provide connections between the airports and Val Thorens. Private and shared shuttles to the hotel from Lyon, Geneva and Chambéry.

How do I get to the different ski areas?

The hotel is located on the snow front so you can get to the 3 Vallées and Val Thorens-Orelle ski fields by ski.

Does Val Thorens resort offer a shuttle service?

Val Thorens ski resort offers a shuttle service during the winter season. Shuttles run all day and transport you between the centre of Val Thorens and the Belleville ski field’s neighbouring resorts*.
This is a free shuttle service.

Bus lines between Val Thorens and Moutiers run regularly in winter.

For more information about buses and shuttles: https://altibus.com/
‍*St Martin / St Marcel / Les Granges / Praranger / Levassaix / Les Menuires

Can I buy ski passes at the hotel?

You can buy ski passes at the hotel reception*.
3 Vallées and Val Thorens-Orelle ski fields.

*1.5% service fee applies.

Can I hire/buy ski gear at the hotel?

SkiShop by Skiset is located at the hotel’s entrance and makes it easy for you to buy or hire your equipment.
You can even book equipment online through our website to enjoy exclusive discounts.

Can I store my ski gear at the hotel?

A ski room with private lockers is available for free at the hotel.

What time is breakfast?

The breakfast buffet is open every morning from 7 to 10 am.
Breakfast can also be served in your room.

Breakfast is not included in your room price (unless stated in a special offer).

What time is the restaurant open?

For lunch:
Our restaurant is open from 12 to 2:30 pm and offers two dining options:
- Le M Gourmet Snack with Ccheese burger, croque truffe, hot cog and fries, poke bowls and many more delicious treats.
- Le M restaurant with a casual fine dining menu reintroducing mountain flavours. Make a reservation.

For dinner:
Our restaurant is open from 7 to 9pm, serving a buffet with a variety of products.

What time is the bar open?

Our bar is open daily from 10 am to 11:30 pm.
View our menu here.

The wellness centre is free to enter between 10 am and 8 pm for all hotel guests.

‍The spa is a dedicated wellness and relaxation area. Please respect the quiet nature of this space. Remember to bring your swimsuit/trunks. You can book treatments in advance here.
For hygiene reasons, we recommend short swimsuits/trunks.